Refund Policy

REFUND POLICY

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DATE OF LAST UPDATE: FEBRUARY 12, 2020

Returns

If you are unsatisfied with your product for any reason you will have 14 days from
the date of delivery to return the product and request a refund. You may return
any Product (as defined below) purchased on Dragon Fire Shop in accordance with
the terms below:

A return authorization must be requested within 14 days of your date of delivery. You
must contact us at support@dragonfireshop.com to request and receive an RMA.

The return authorization number must be included along with your returned product.
Once an RMA is received please return the item and email us back with the RMA and the
tracking# so we can track your return.

You must return the Product to the address provided to receive a refund at your
cost within 14 days of receipt of RMA.

Returned Product(s) must be in good physical condition (not physically broken or
damaged). All accessories originally included with your purchase must be included
with your return.

Additional terms and conditions:

Shipping and handling charges, gift wrap fees, and taxes paid (such as state,
customs or VAT) are not refundable.

You are responsible for and must prepay all shipping charges and you assume the
risk of loss or damage to the returned Product(s) while in transit back to
Dragon Fire Shop.

If you return Product to Dragon Fire Shop (a) without a return authorization
from Dragon Fire Shop or (b) without all parts and accessories originally
included with your purchase, Dragon Fire Shop retains the right to either refuse
acceptance of such return or charge you a restocking fee of 30% of the original
price of the Product(s) or the retail value of the missing parts and accessories,
whichever is higher.

If the product is inspected and determined to be in good physical condition,
Dragon Fire Shop retains the right to charge you a 30% restocking fee. This fee
is to cover the cost of labor and repackaging a product that is found to be in
good condition.

Non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted
(if applicable)

Book with obvious signs of use.

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that
has been opened.

Any item not in its original condition, is damaged or missing parts for reasons
not due to our error.

Any item that is returned more than 14 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within 7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund
is officially posted. Next contact your bank. There is often some processing
time before a refund is posted. If you’ve done all of this and you still have
not received your refund yet, please contact us at support@dragonfireshop.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be
refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to
exchange it for the same item, send us an email at support@dragonfireshop.com
and we will provide you further instructions on where to return the item for
an exchange. Please note that we cannot accept exchanges beyond 14 days from
the date of delivery.

Gifts

If the item was marked as a gift when purchased and shipped directly to you,
you’ll receive a gift credit for the value of your return. Once the returned
item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the
order shipped to themselves to give to you later, we will send a refund to the
gift giver and they will find out about your return.

Still have questions about your return? Contact customer service at
support@dragonfireshop.com.
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